Privacy Policy

Contact Information

This Privacy Policy describes how Flores Wake collects, uses, and protects your personal information.

Our Commitment to Your Privacy

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website or use our services.

We process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.

Information We Collect

Information You Provide to Us

When you interact with our website or services, you may provide us with the following information:

• Contact information (name, email address, phone number)
• Business information (company name, role, industry)
• Communication preferences
• Inquiry or message content submitted through contact forms
• Any other information you choose to provide

Information Collected Automatically

When you visit our website, we automatically collect certain information:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Cookies and similar tracking technologies (see our Cookie Policy)
• Referral sources and exit pages

Legal Basis for Processing

We process your personal data based on:

• Consent: When you provide explicit consent for specific processing activities
• Contract Performance: To fulfill our obligations under service agreements
• Legitimate Interests: To improve our services and communicate with potential clients
• Legal Obligations: To comply with applicable laws and regulations

How We Use Your Information

We use the collected information for the following purposes:

Service Delivery

• Responding to your inquiries and providing customer support
• Processing and fulfilling service requests
• Communicating about our services and coffee offerings
• Maintaining and improving our website functionality

Analytics and Improvement

• Analyzing website usage patterns and trends
• Improving our services and user experience
• Conducting market research and business analysis
• Testing new features and functionalities

Marketing Communications

• Sending relevant information about our services (with your consent)
• Providing updates about Indonesian coffee availability
• Sharing industry insights and educational content

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, typically for the duration of our business relationship plus any required retention period under applicable laws (usually 3-7 years for business communications).

Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

Service Providers

We work with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Analytics and data analysis (e.g., Google Analytics)
• Email communication services
• Customer relationship management

These providers are contractually obligated to protect your data and use it only for specified purposes.

Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal processes (court orders, subpoenas)
• Government requests or regulatory requirements
• Protection of our rights, property, or safety
• Investigation of potential violations

Data Security Measures

We implement appropriate technical and organizational measures to protect your personal information:

Security Measures

• Encryption: Data transmitted over the internet is encrypted using SSL/TLS protocols
• Access Controls: Limited access to personal data on a need-to-know basis
• Regular Monitoring: Continuous monitoring for security threats and vulnerabilities
• Secure Storage: Personal data stored on secure servers with backup systems
• Staff Training: Regular privacy and security training for our team

Breach Notification

In the event of a data breach affecting your personal information, we will notify you and relevant authorities as required by applicable laws, typically within 72 hours of becoming aware of the breach.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

• Avoid filling out contact forms, account registrations, or any data-submitting features
• Disable cookies through your browser settings (see our Cookie Policy for more details)
• Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.

Your Data Protection Rights

Under applicable data protection laws, you have the following rights:

• Right to Access: Request a copy of your personal data we hold
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restriction: Request limitation of processing in certain circumstances
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
• Right to Lodge a Complaint: File a complaint with your local data protection authority

International Data Transfers

As we operate from Indonesia and may serve international clients, your personal information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for such transfers, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by competent data protection authorities
• Compliance with applicable data protection frameworks

Children's Privacy

Our services are directed to businesses and professionals in the coffee industry. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on this page with a new "Last updated" date
• Sending an email notification for significant changes (if we have your email address)
• Displaying a notice on our website homepage

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.